Frequently Asked Questions

Everything you need to know about your Hillberg & Berk experience.

What materials are used in your jewelry?

We use high-quality materials including sterling silver, 14K gold, Swarovski crystals, and ethically sourced gemstones to ensure lasting brilliance and durability.

How should I care for my Sparkle Balls?

To maintain their shine, avoid contact with water, perfumes, and lotions. Store your jewelry in a dry place and clean gently with a soft, lint-free cloth.

What is your shipping policy?

We offer standard and express shipping across North America. Orders are typically processed within 1-3 business days, and tracking information is provided via email once dispatched.

What is your return and exchange policy?

We accept returns and exchanges on most items within 30 days of purchase, provided they are in original condition. Please note that for hygiene reasons, earrings are final sale.

Do you offer a warranty on your products?

Yes, we stand behind our craftsmanship with a one-year limited warranty that covers manufacturing defects from the date of purchase.

Can I include a gift message with my order?

Absolutely. You can add a personalized gift message during the checkout process, and we will include a beautiful gift card with your package.